This web site is owned and operated by The Grass Yard who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our contact details:
The Grass Yard
100 Elderpark Street
Tel: 0141 237 4292
Company Number: SC683067
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and Mastercard payments via the secure Stripe Payment Gateway. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may contact us to discuss alternative ways to pay.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will try to resolve the problem for you.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
See Shipping & Returns policy.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
20% VAT is included in all our prices where applicable.
Credit Card Security
When the order is placed at our website, we use the Stripe Payment Gateway to ensure that all transactions are 100% safe. We hold none of your credit/debit card details as these are all processed by Stripe.
We guarantee your satisfaction here at The Grass Yard. We want you to be delighted with your purchase. All our items are hand packed to order and we only send out products in perfect condition.
If you are in any way dissatisfied with your purchase you can return your order within 7 working days (excluding orders that are bespoke, made to order or cut to size; such as Artificial Grass, Decking, Corten steel products and Shade Sails or any other product that has been altered in any way with your agreement and to your specification). Please refer to the returns policy for further details.
We recommend that for your own protection you use a Signed For service and ask that you include a covering letter outlining you reasons for your dissatisfaction. If you are returning items due to damage in transit or a mistake on our part we will refund your total costs including the return postage.
For customers within the E.U. only if your reason for return is because you have changed your mind we will accept the items back but we will NOT refund the costs you incur for the return postage. In all cases items must be returned in the condition in which they were received and in their original packaging and unopened. If an item appears to be opened and out of its original packaging no refund will be given.
WE WILL NOT BE HELD LIABLE FOR DAMAGE OR LOSS OF QUALITY RESULTING FROM EXTREMES IN WEATHER, BE IT HEAT, COLD OR WATER INGRESS.
You can of course cancel your order at any time during the ordering process up until your payment has been accepted. If you have any questions regarding any of our terms and conditions please email, write or phone us using the contact information given.
The quickest way to reach us is via email or phone. Alternatively you can write to us. Please use the contact details at the top of this page.
The Grass Yard does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Selling Directive
Your rights to return goods are protected under the EU Distance selling directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.
These terms exclude items that are bespoke, made to order or cut to size; such as Artificial Grass, Decking, Corten steel products and Shade Sails or any other product that has been altered in any way with your agreement and to your specification. Please refer to the returns policy for further details.
Any goods returned should be in saleable condition as previously mentioned. Items will not be accepted if they are opened or out of their original packaging.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.