Privacy Policy

THE GRASS YARD SUPPLIES LTD Customer Privacy Notice

Introduction and Scope This privacy notice explains how The Grass Yard Supplies Ltd ("we," "our," "us") collects, uses, and protects your personal information. It applies to all our customers, website users, and individuals who interact with us.

Contact Details Post:
The Grass Yard Supplies Ltd, 33-35 Mcfarlane Street, PAISLEY, Renfrewshire, PA3 1SA, GB

Telephone:
01412374292

Email:
info@thegrassyard.co.uk

Definitions

  • Personal Data: Information relating to an identified or identifiable individual.
  • Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, and deletion.
  • Data Subject: The individual to whom personal data relates.
  • Data Controller: The organization that determines the purposes and means of processing personal data.

What Information We Collect, Use, and Why We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences
  • Location data
  • Purchase or viewing history
  • IP addresses
  • Website and app user journey information

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information

Lawful Bases Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent: When you have given clear consent for us to process your personal data.
  • Legitimate Interest: We collect personal information to provide customer support and deliver orders.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Legitimate Interest: We collect personal information to ensure the provision of relevant guarantees.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent
  • Legitimate Interest: We collect and use personal information to keep you updated with necessary updates concerning your order. With your consent, we may also send you updates about other products and services.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent
  • Legal Obligation

Where We Get Personal Information From

  • Directly from individuals
  • Publicly available sources

How Long We Keep Information Personal Data is processed and stored for as long as required by the purpose for which it has been collected. This period may be extended if required by law or with your consent.

  • Personal Data collected for contract performance is retained until the contract is fully performed.
  • Personal Data collected for legitimate interests is retained as long as needed to fulfill such purposes.

Once the retention period expires, Personal Data is deleted. After expiration, the right to access, erasure, rectification, and data portability cannot be enforced.

Who We Share Information With We share data with the following processors to perform activities on our behalf:

  • Shopify: Data about customers and orders to process orders.
  • Omnisend: Data about customers and orders to send emails.

Your Data Protection Rights Under data protection law, you have rights including:

  • Right of Access: Request copies of your personal data.
  • Right to Rectification: Ask us to correct inaccurate or incomplete data.
  • Right to Erasure: Request erasure of your data in certain circumstances.
  • Right to Restrict Processing: Request restriction of your data processing in certain circumstances.
  • Right to Object: Object to processing your data in certain circumstances.
  • Right to Data Portability: Request transfer of your data to another organization or to you.
  • Right to Withdraw Consent: Withdraw your consent where we rely on it as our lawful basis.

You don’t usually need to pay a fee to exercise your rights. We will respond within one calendar month.

To exercise your rights, please contact us using the contact details above.

How to Complain If you have concerns about our use of your data, you can complain to us using the contact details above. If unsatisfied, you can also complain to the ICO:

ICO's Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline Number:
0303 123 1113

Website:
https://www.ico.org.uk/make-a-complaint

Last Updated 11 July 2024